Delivery Policy for Jetrapic

Effective Date: April 27, 2024

Thank you for choosing Jetrapic! This Delivery Policy outlines the terms and conditions related to the delivery of our premium furniture products.

Company Details:

1. General Delivery Terms

1.1 Service Areas: Jetrapic primarily serves customers within Harrogate, Tennessee, and the surrounding areas. For deliveries outside this region, please contact us to discuss potential arrangements.

1.2 Business Days: Deliveries are conducted on business days (Monday to Friday), excluding holidays. Weekend deliveries can be arranged upon request and subject to availability.

1.3 Order Processing Time: Orders are typically processed within 3-5 business days from the date of purchase. Custom orders may require additional processing time, which will be communicated during the order confirmation.

2. Delivery Methods and Costs

2.1 Delivery Options:

  • Standard Delivery: Reliable and cost-effective delivery within Harrogate, Tennessee.
  • Express Delivery: Faster delivery options available for urgent orders.
  • White Glove Service: Premium delivery service that includes unpacking, assembly, and placement of furniture in your desired location.

2.2 Delivery Costs:

  • Local Deliveries: Delivery fees for local orders within Harrogate, TN, are included in the project quote.
  • Out-of-Area Deliveries: Additional delivery fees may apply for orders outside our standard service area. These will be discussed and agreed upon during the initial consultation.
  • Free Delivery Promotions: Free delivery may be available for orders exceeding a certain value. Please check our website for current promotions.

3. Delivery and Installation Timeline

3.1 Estimated Delivery Times:

  • Standard Delivery: 5-7 business days
  • Express Delivery: 2-3 business days
  • White Glove Service: 1-2 business days after delivery arrival

3.2 Tracking and Updates:
Upon dispatch, you will receive a tracking number via email to monitor the status of your delivery in real-time.

3.3 Delays:
While we strive to meet all delivery deadlines, unforeseen circumstances such as weather conditions, carrier delays, or supply chain issues may cause delays. In such cases, we will inform you promptly and work to minimize any inconvenience.

4. Shipping Restrictions

4.1 Address Requirements:
We do not ship to P.O. Boxes or APO/FPO addresses. A physical street address is required for all deliveries.

4.2 Item Restrictions:
Certain high-value or fragile items may have specific shipping and handling requirements. Jetrapic ensures that all items are delivered with the utmost care and according to manufacturer guidelines.

5. Lost or Damaged Shipments

5.1 Reporting Issues:
If your shipment is lost or arrives damaged, please contact us within 7 days of the delivery date at info@jetrapic.net. Include your order number and any relevant photos or documentation to assist with the resolution process.

5.2 Resolution Process:
Jetrapic will work with the carrier to investigate and address the issue. Resolutions may include replacement of damaged items, store credit, or refunds, depending on the situation.

6. International Shipping

6.1 International Orders:
While Jetrapic primarily serves customers within the United States, international shipments may be accommodated on a case-by-case basis. Additional fees and extended delivery times will apply.

6.2 Customs and Duties:
For international deliveries, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Jetrapic is not liable for delays or additional costs related to customs clearance.

7. Order Changes and Cancellations

7.1 Before Delivery:
Clients may request changes or cancellations to their orders prior to delivery by contacting us at info@jetrapic.net or calling (423) 869-2093. Changes are subject to availability and may incur additional fees.

7.2 After Delivery:
Once items have been delivered and installed, changes or cancellations are no longer possible. However, clients may proceed with returns or exchanges in accordance with our Return and Exchange Policy.

8. Contact Us

For any delivery-related inquiries or assistance, please reach out to our customer service team:

Thank you for choosing Jetrapic! We are committed to providing a smooth and reliable delivery experience, ensuring that your premium furniture arrives safely and on time to enhance your home.

Contact Information: