Effective Date: September 17, 2025

 

1. Eligibility for Return or Exchange

You may request a return or exchange within 7 days from the date of delivery if:

  • The product is defective or damaged upon arrival

  • The item received does not match the description (wrong model, size, or specifications)

  • You received the wrong product

2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Items returned after the 7-day return window

  • Products damaged due to misuse, accidents, or unauthorized repairs

  • Items with missing tags, serial numbers, or tampered packaging

  • Used products or items not in original condition

3. Exchange Policy

  • Exchanges are only allowed for the same product model in case of defects.

  • If the requested item is unavailable, you may choose a different model (price difference applies) or receive a full refund.

4. Return Process

To initiate a return or exchange:

  1. Contact our support team at admin@sub.nhuthoit.id.vn or call 0702 738 245 within the return period.

  2. Provide your order number, reason for return, and clear photos or videos of the product issue.

  3. Our team will assess your request and provide instructions for return shipping.

5. Inspection and Approval

Once the returned product is received:

  • We will inspect it within 2–3 business days.

  • If approved, we will process your exchange or refund promptly and notify you.

6. Refund Method

  • Refunds are issued through the original payment method used during checkout.

  • Processing time may take 3–7 business days, depending on your payment provider.

7. Contact Us

If you need help with returns or exchanges, please contact:

Effective Date: 25/05/2025

At Fastopis, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a flexible return and exchange policy under the following conditions.

1. Eligibility for Return or Exchange

You may request a return or exchange within 7 days from the date of delivery if:

  • The product is defective or damaged upon arrival

  • The item received does not match the description (wrong model, size, or specifications)

  • You received the wrong product

2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Items returned after the 7-day return window

  • Products damaged due to misuse, accidents, or unauthorized repairs

  • Items with missing tags, serial numbers, or tampered packaging

  • Used products or items not in original condition

3. Exchange Policy

  • Exchanges are only allowed for the same product model in case of defects.

  • If the requested item is unavailable, you may choose a different model (price difference applies) or receive a full refund.

4. Return Process

To initiate a return or exchange:

  1. Contact our support team at admin@sub.nhuthoit.id.vn or call 0702 738 245 within the return period.

  2. Provide your order number, reason for return, and clear photos or videos of the product issue.

  3. Our team will assess your request and provide instructions for return shipping.

5. Inspection and Approval

Once the returned product is received:

  • We will inspect it within 2–3 business days.

  • If approved, we will process your exchange or refund promptly and notify you.

6. Refund Method

  • Refunds are issued through the original payment method used during checkout.

  • Processing time may take 3–7 business days, depending on your payment provider.

7. Contact Us

If you need help with returns or exchanges, please contact:

Address: 240 E 45th St, New York, United States
Phone: 0702 738 245
Email: admin@fastopis.com
Website:https://fastopis.com