Effective Date: September 17, 2025

 

1. Shipping Coverage

We currently ship to the following areas:

  • [List cities/provinces or countries you ship to, e.g., All provinces within Vietnam]
  • For international orders, please contact us directly before placing an order.

2. Processing Time

  • Orders are typically processed within [1–2 business days] after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Time

Estimated delivery time depends on your location:

  • Local (Same City): [e.g., 1–2 business days]
  • Nationwide: [e.g., 2–5 business days]
  • Remote Areas: May take longer depending on courier availability

4. Shipping Fees

  • Standard Shipping: [e.g., Free / Flat rate / Based on location]
  • Express Shipping (if available): [Insert details and cost]
  • Shipping fees are displayed during checkout before payment.

5. Cash on Delivery (COD)

  • COD is available in select locations. A small service fee may apply.
  • Please ensure the correct address and contact number to avoid delivery issues.

6. Order Tracking

  • Once shipped, you’ll receive a tracking number via email/SMS.
  • You can track your order on our courier partner’s website.

7. Failed Deliveries / Returned Shipments

If a delivery attempt fails due to incorrect information or the customer not being available, the order may be returned to us. In such cases:

  • Re-delivery may incur additional shipping charges
  • We will contact you to reschedule delivery

8. Damaged or Missing Items

If your package arrives damaged or incomplete:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the packaging and product
  • We will investigate and resolve the issue promptly

9. Contact Us

If you have any shipping-related questions, feel free to contact us:

7. Contact Us

If you have questions or need assistance with returns or exchanges, feel free to contact us: