Payment Policy for Jetrapic

Effective Date: April 27, 2024

Thank you for choosing Jetrapic! This Payment Policy outlines the terms and conditions for processing payments for our premium furniture products and services.

Company Details:

1. Accepted Payment Methods

At Jetrapic, we offer multiple secure payment options to ensure a convenient and seamless transaction experience for our customers:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Bank Transfers
  • Digital Wallets (if applicable)
  • Checks (subject to approval)

Additional payment options may be available during the checkout process based on your location and preference.

2. Payment Processing

2.1 Secure Transactions: All payments are processed using advanced encryption technologies to safeguard your personal and financial information.

2.2 Payment Schedule:

  • Initial Deposit: A non-refundable deposit of 30% is required upon placing your order to secure your purchase.
  • Progress Payments: Subsequent payments may be scheduled based on order milestones, such as completion of customization or before delivery.
  • Final Payment: The remaining balance is due upon delivery and before the final setup of your furniture.

2.3 Order Confirmation: Orders will only be processed once the initial deposit has been successfully received. Unsuccessful payment attempts may result in order delays or cancellation.

2.4 Payment Assistance: If you encounter any issues with your payment, please contact our support team at info@jetrapic.net or call (423) 869-2093 for assistance.

3. Currency

3.1 Currency Used: All prices and payments are handled in USD (United States Dollars), unless otherwise specified.

3.2 Currency Conversion Fees: If you are using an international payment method, your bank or card provider may apply additional currency conversion fees. These fees are your responsibility.

4. Payment Security

4.1 Secure Payment Gateways: We utilize industry-leading payment processors and SSL encryption to ensure your payment details are protected.

4.2 Data Protection: Jetrapic does not store your full payment information on our servers. All sensitive data is managed securely by our trusted payment processors.

5. Payment Confirmation

5.1 Confirmation Email: Upon successful payment, you will receive a confirmation email detailing your payment and order information.

5.2 Missing Confirmation: If you do not receive a confirmation email within 24 hours of your payment, please check your spam/junk folder or contact us immediately at info@jetrapic.net.

6. Payment Issues

6.1 Declined Payments: If your payment is declined, please ensure:

  • All card details are entered correctly.
  • Your account has sufficient funds.
  • Your card is authorized for online transactions.

6.2 Unresolved Issues: For persistent payment issues, please contact your bank or reach out to our customer support team at info@jetrapic.net for further assistance.

7. Refunds and Cancellations

7.1 Refund Policy:

  • Deposit: The initial deposit is non-refundable.
  • Cancellation: Clients may cancel their order within the first 14 days of purchase for a full refund of any progress payments made, excluding the non-refundable deposit.
  • Project Termination: In the event of order termination after the initial 14-day period, refunds for progress payments will be assessed based on the work completed up to the termination date.

7.2 Order Cancellations: Cancellations must be requested in writing via email to info@jetrapic.net. Once significant work has commenced, partial refunds may apply based on the extent of work completed.

8. Fraud Prevention

8.1 Verification: To prevent fraudulent transactions, Jetrapic reserves the right to verify customer information and request additional documentation if necessary.

8.2 Suspicious Activity: Orders suspected of fraudulent activity will be canceled, and any received payments will be refunded to the original payment method.

9. Contact Us

If you have any questions or concerns regarding this Payment Policy, please feel free to contact us: