Effective Date: September 17, 2025

 

1. Eligibility for Return or Exchange

You may request a return or exchange within 7 days from the date of delivery if:

  • The product is defective or damaged upon arrival

  • The item received does not match the description (wrong model, size, or specifications)

  • You received the wrong product

2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Items returned after the 7-day return window

  • Products damaged due to misuse, accidents, or unauthorized repairs

  • Items with missing tags, serial numbers, or tampered packaging

  • Used products or items not in their original condition

3. Exchange Policy

  • Exchanges are only accepted for the same product model in the case of defects.

  • If the requested item is unavailable, you may choose:

    • A different model (price difference may apply)

    • Or receive a full refund

4. Return Process

To initiate a return or exchange:

  1. Contact our support team at 📧 contacts@jetrapic.net.com or 📞 079 2641 4764 within the return period.

  2. Provide your order number, reason for return, and clear photos/videos of the product issue.

  3. Our team will review your request and provide return shipping instructions.

5. Inspection and Approval

Once the returned product is received:

  • We will inspect it within 2–3 business days.

  • If approved, we will process your exchange or refund and notify you via email or phone.

6. Refund Method

  • Refunds will be issued via the original payment method used at checkout.

  • Refunds typically take 3–7 business days, depending on your bank or payment provider.

7. Contact Us

If you have questions or need assistance with returns or exchanges, feel free to contact us: